I appreciate every effort you put into trying improve the game. Unfortunately, it's leading nowhere.
No one in higher positions seems to care about making the game better — they only care about how to generate as much profit as possible with the least amount of effort and money.
What's sad is that when you post suggestions for improvement here on the forum, according to the admins, no one from the leadership will ever read them. Because the forum is supposedly only for player-to-player communication. So the best you’ll get is an admin reply like: "Sorry, I can’t do anything about that, but I’ll pass it along."
Which is already considered a win, because usually all you get are a few likes from the most active users — an actual admin response is rare. It's a shame they don’t support suggestions and just give up on any kind of improvement. And I don’t buy the argument "admins in the game and forum are just volunteers." Once they joined the team, they took on the responsibility to support the community.
Which brings me to ticket handling — replies like "Sorry, I can’t help you with this problem"; "your ban ends in 2 days anyway" and a general unwillingness to help players. But hey, at least it's entertaining LOL.